February 2014

Add Value to Your Client Experience

With phase two of the Canadian Securities Administrators' (CSA) and IIROC’s Client Relationship Model (CRM) rules looming for most advisors, now is a perfect time to consider what you can do to add value to your client experience. This year starting in July, Canadian firms will have to provide pre-trade disclosure of charges and also disclose their compensation from debt transactions in trade confirmations to clients.


© 2009 Rosemary Smyth & Associates